Refund policy

Refund & Return Policy

Refund Policy

At Ruby Pine, each item is made to order. Because of this, we do not accept returns or offer refunds for buyer’s remorse, sizing issues, or color preferences.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, we’re happy to help.

Please contact us within 7 days of delivery at: 📧 support@rubypinebrand.com
Include:

Your order number
A clear photo of the issue

Once verified, we’ll send a replacement or issue a refund at no cost to you.

Incorrect Addresses

If you provide an incorrect or incomplete address and the package is returned, reshipping costs may apply.

Cancellation Policy

Order Cancellation Policy

Because items are custom‑made, orders cannot be canceled or changed once processing begins.

If you need to cancel an order, contact us immediately after purchase. If production has not started, we may be able to cancel.